Who is this article for?

Administrators responsible for managing users.

Administrator role is required.

Usually, if a user loses access to their account and are unable to change their account password, they can still reset it to regain access.  However, password resets for users with email MFA enabled will need to be handled by an Administrator.

This article shows you how you can help your users reset their password they sign in with if they do not currently have access to their account.  

Resetting a user password

Email MFA enabled

Important

For organisations with email MFA enabled, the "Forgot your password?" option has been removed from the Mazlan Home sign-in screen. Users now need to request a password reset from their tenant administrator.

To reset a user password:

1. Sign in as a Tenant Administrator.
2. Open the Admin Console. 
3. Select User management.
4. Identify the user who needs a password reset.
5. Click the three-dot menu next to their name.
6. Select Reset Password.

If you are a tenant administrator and you are unable to sign in to your account, you will need to open a ticket with us for a break glass account.

Further reading

• Changing your account password