Who is this article for?

Users who have forgotten their Ideagen Hub credentials.

No special access or permissions are required.

If you lose access to your account and are unable to change your account password, you can still reset it to regain access. 

This article shows you where you can update the password you sign in with if you do not currently have access to your account. 

Note: For customers who received a temporary password in email, these steps outlined will only work if you have previously signed in to Ideagen Hub. Otherwise, please contact support to reset your account by deactivating and reactivating your user account.

1. Resetting a password

To reset a password:

1. Navigate to Ideagen Hub.
2. Click Forgot your password?

3. You will either have to enter the Email or Username associated with your account.
   Enter what the screen asks for.

   Email sign-in	Username sign-in
   Email is case sensitive. You will need to enter the email exactly as what your user account is created with in Hub. If you are not sure, please contact your organisation's Administrator.

4. Click Reset my password.
   This will take you to a page where you will be asked to enter a code sent to your email.
5. Access the verification code email sent to you.
6. Copy the code from the email.

7. Paste it into the Code field.
8. Enter a New password.
   Your new password must:
   • contain a lower case letter
   • contain an upper case letter
   • contain a number
   • contain at least 8 characters
   • contain a special character or a space
   • not contain a leading or trailing space
9. You will need to confirm it in the Enter new password again field. 

10. Click Change password.

You will be redirected to the sign in screen where you can enter your email address or username and new password to access Ideagen Hub.

Further reading

• Changing your account password