Who is this article for?

Users looking for information on browser compatibility for Ideagen Hub.

No special access or permissions are required.

Ideagen Hub is a web-based application that requires an internet connection and a web browser to use.

This article lists the technical requirements your device and browser must meet to be able to access Hub.

1. Browsers

Ideagen Hub is thoroughly tested and optimised for Microsoft Edge.

Google Chrome, Apple Safari, and Mozilla Firefox are supported but receive limited testing. Please report any browser-specific issues to our Support team.

2. Private browsing mode

You may have trouble logging into Ideagen Hub via inprivate browsing if using a corporate identity provider (External IDP) for Single Sign-On (SSO). The IDP may restrict access in private mode due to security, as trusted sessions from other corporate apps might be unavailable.

If this occurs, contact your IT department to request exceptions, like excluding Ideagen Hub from session control or adding its domain to a bypass list.