Who is this article for?

Administrators who wants to view or update the welcome email settings for Ideagen Hub.

Hub Administrator permission is required.

Communication settings allow you to disable welcome emails for standard users during account creation, while still sending notifications to Administrators. This gives you greater control over onboarding communications.

This article shows you where you can configure these settings.

1. Accessing settings

To access welcome email settings:

1. Navigate to the Admin Console.
2. Select Settings.
3. Click Communication.

For customers set up before Release 6.0.0 (3 February 2026), welcome emails are automatically sent to all active users when created in Ideagen Hub, maintaining previous behaviour.

For customers set up on or after Release 6.0.0, auto-send welcome emails is off by default. Only Administrators receive a welcome email automatically; emails to other users must be sent manually from User Management.

Administrators can change this setting at any time.

2. Updating settings

To update welcome email settings, switch the toggle to On or Off.

Changes will only apply to new users created after you have adjusted the settings. There will not be any automatic sending of historical welcome emails.

If required, you can manually send the welcome emails via User Management.

3. Sending manual email

You can send welcome emails manually to individual users or all users in the system. The ability to send welcome emails to multiple selected users at one time is planned for a future release.

3.1. Single user

To send a welcome email manually:

1. Navigate to the Admin Console.
2. Select User Management.
3. Click the Mail icon.
4. Repeat for each user as needed.

3.2. All users

To send a welcome email manually:

1. Navigate to the Admin Console.
2. Select User Management.
3. Open the Ellipses menu.
4. Click Send Welcome Email to All Users.