Who is this article for?

Administrators who wish to view or update the welcome email settings for Ideagen Hub and send welcome emails to users.

Hub Administrator permission is required.

Communication settings allow you to disable welcome emails for standard users during account creation, while still sending notifications to Administrators. This gives you greater control over onboarding communications.

If you'd like to manually send emails to standard users, you can use the User Management features to send a welcome email to a single user, send welcome emails in bulk to selected users, or send welcome emails to all active users.

This article shows you where you can access these settings.

1. Accessing settings

To access welcome email settings:

1. Navigate to the Admin Console.
2. Select Settings.
3. Click Communication.

For customers set up before Release 6.0.0 (3 February 2026), welcome emails are automatically sent to all active users when created in Ideagen Hub, maintaining previous behaviour.

For customers set up on or after Release 6.0.0, auto-send welcome emails is off by default. Only Administrators receive a welcome email automatically; emails to other users must be sent manually from User Management.

Administrators can change this setting at any time.

2. Updating settings

To update welcome email settings, switch the toggle to On or Off.

Changes will only apply to new users created after you have adjusted the settings. There will not be any automatic sending of historical welcome emails.

If required, you can manually send the welcome emails via User Management.

3. Sending manual email

You can send welcome emails manually to individual users, selected users or all active users in the system. 

3.1. Single user

To send a welcome email manually to an individual user:

1. Navigate to the Admin Console.
2. Select User Management.
3. Click the Mail icon.
4. Repeat for each user as needed.

3.2 Selected users

To send a welcome email manually to selected users:

1. Navigate to the Admin Console.
2. Select User Management.
3. Please select the checkboxes next to the users you'd like to send a welcome email to, or use the checkbox in the header column to quickly select all users shown on this page. 

Note

If you want to select users from multiple pages, you'll need to visit each page and make your selections there.

4. Select Send welcome email.

The welcome email will be sent to the selected users.

3.3. All users

To send a welcome email manually to all active users:

1. Navigate to the Admin Console.
2. Select User Management.
3. Open the Ellipses menu.
4. Click Send Welcome Email to All Users.