Who is this article for?

Tenant Administrators responsible for managing users in their organisation.

Admin Console access is required.

To streamline the product onboarding process within your organization, you can use the user synchronisation feature to broadcast individual events for all existing Ideagen Hub users to all integrated products.

This article shows you how you can use this feature.

1. Auto-sync

Ideagen Hub automatically synchronises users with apps whenever a new user is added or an existing user is updated in Hub.

However, there might be occasional times when you need to manually trigger the synchronisation, especially if you think that Hub and the integrated products are not fully in sync, which can also help with troubleshooting.

2. Synchronising users

2.1. One (or more)

To synchronise one or more users:

1. Access the Admin Console.
2. Select User Management.
3. Select the checkbox to the left of the user's display name.

4. Alternatively, if you select the top-most checkbox, it will select all the users displayed on the current page.

5. Once you have made your selection, click Sync to apps to trigger the synchronisation.
   You should then see a message indicating the sync to apps is successful.

2.2. All users

Continuous synchronisation of all users can affect performance due to the high user volume, so use this feature sparingly.

Manual synchronisation of all users may be needed when integrating a new app with existing users. However, since instance assignments now trigger automatic synchronisation, this should be rare.

To synchronise all users:

1. Access the Admin Console.
2. Select User Management.
3. Click the Ellipses icon.
4. Select Sync All Users to Product(s). 

Release 6.0.0 added detailed instance assignment management. However, as integration updates differ by app, some may still assign all Hub users to all instances until updated.