Who is this article for?

Tenant Administrators responsible for managing users in their organisation.

Admin Console access is required.

To streamline the product onboarding process within your organization, you can use the user synchronisation feature to broadcast individual events for all existing Ideagen Hub users to all integrated products.

This article shows you how you can use this feature.

1. Auto-sync

Ideagen Hub automatically synchronises users with apps whenever a new user is added or an existing user is updated in Hub.

However, there may be occasions when you need to manually trigger the synchronisation, such as when a new app is integrated.

2. Synchronising a single user

Currently, there is no specific menu option to synchronise an individual user. However, you can trigger synchronisation by briefly updating a minor detail, like the job title, and then reverting it.

To update the job title:

1. Access the Admin Console.
2. Select User Management.
3. Click Edit (Pencil icon) next to the affected user.
4. Update the Job title field.
   You should make minimal changes, such as adding a dash (-).
5. Click Continue.
6. In the Assign apps step, click Continue.

When you see the message that the user has been edited successfully, the synchronisation is happening in the background.

We are currently developing an improvement that will allow you to synchronise one or more selected users. This will help reduce the performance impact caused by synchronising all users unnecessarily across all the integrated apps.

3. Synchronising all users

Continuous synchronisation of all users can affect performance due to the high user volume, so use this feature sparingly.

Manual synchronisation of all users may be needed when integrating a new app with existing users. However, since instance assignments now trigger automatic synchronisation, this should be rare.

To synchronise all users:

1. Access the Admin Console.
2. Select User Management.
3. Click the Ellipses icon.
4. Select Sync All Users to Product(s). 

Release 6.0.0 added detailed instance assignment management. However, as integration updates differ by app, some may still assign all Hub users to all instances until updated.