Who is this article for?

Customers asked to record a video by our Support team.

Success Cloud Support account is required.

When you raise a ticket with us, we will try to understand your issue as best we can. Sometimes, we may ask for additional information, screenshots, or video. This article walks you through how to record a video for a Support ticket.

1. Recording a video

1. Recording a video

You can record a video proactively when first opening a ticket by clicking the Record your screen button. We may also ask you to record a video as part of an ongoing investigation, in which case we will provide you with a direct link to follow in a ticket reply.

To record a video:

1. Select Screen + Audio or Screen Only.
2. Click Start Recording.

3. Choose what to record.
   You can select Entire Screen, Window Program, or Browser Tab.
4. Click Share.
   You will be given a five second countdown before the recording starts.
5. Follow the steps to reproduce or show us your issue.
6. Click Stop sharing. 

   

   7. Review your recording.
   8. Click Submit.

   

We will be notified that you have submitted the video and will aim to follow up as soon as possible.