Who is this article for?

Users unable to reset their password.

No special permissions required.

This article explains how to work round the error message "Invalid request: Please check your input and try again".

Understanding the issue

When setting a password, you may encounter the following sequence of events:

• The welcome email arrives successfully
• You follow the reset password link in the email
• After entering your username and clicking Reset my password, the error "Invalid request: Please check your input and try again" appears

This issue occurs within one of the AWS components used by the application and is currently under investigation. The problem is intermittent and does not indicate an error with your credentials or account.

Resolving the error

To successfully reset your password:

1. Wait a few minutes. 
2. Attempt the password reset again.

The password reset should now complete as expected.

Note: If the issue persists after multiple attempts, contact your system administrator for assistance.