Who is this article for?

Administrators needing to resend welcome emails.

Administrator permissions are required.

When a user receives their welcome email, the password reset link remains valid for seven days. If they do not use the link within this timeframe, it expires and they cannot set a new password.

This article explains where you can resend the welcome link to provide a fresh password reset link.

Resending a welcome email

To resend a welcome email:

1. Navigate to the Admin Console.
2. Select User Management.
3. Search for the user.
4. Click the Send welcome email icon.

This will send the user a new welcome email containing a link valid for another seven days.