Who is this article for?

Users who are unable to login via Mazlan Home (formerly known as Ideagen Hub).

No special access or permissions are required.

If you are experiencing difficulties logging into Mazlan Home, this article guides you through the steps to resolve the issue.

Checking for a welcome email

When your user account is created in Mazlan Home, a welcome email is automatically sent to you. This email contains important information needed to access the system.

To verify you have received the email:

1. Check your email inbox for a message from Mazlan Home.
2. Check your spam or junk folder if the email is not in your inbox.

Requesting a new welcome email

If you have not received the welcome email, your IT administrator or site administrator can resend it.

To request a new welcome email:

1. Contact your IT administrator or site administrator.
2. Ask them to access the Admin Console page within the Mazlan Home portal.
3. Request that they resend the welcome email to your account.

Escalating issues

If you continue to experience login difficulties after following the steps above, contact Ideagen support for further assistance.

To escalate the issue:

1. Provide an update on the steps you have already tried.
2. Share your availability in your time zone.
3. Request a Teams call to discuss the issue in detail with the support team.