Who is this article for?

Customers using an Ideagen solution.

No additional access or knowledge is required.

As part of our ongoing commitment to clarity, simplicity, and customer-centric innovation, we are introducing updates to the names of selected software solutions.

This article aims to explain the rationale, practicalities, and benefits to the name changes to help you better understand why we took this approach.

1. Rationale

Whether you're running a small local business with five locations or a global enterprise with hundreds of sites, you fundamentally have the same core needs:

• keeping people safe
• staying compliant
• managing risk effectively

However, the scale and complexity of how you address those needs can be very different.

This is why we use shared external names for some of our products. You're still a solution that addresses your specific concerns, but with tailored functionality, capacity, and features to match your operational reality.

This naming approach is quite common in the SaaS world. Many leading software companies use external product families with internal editions to help customers find the right fit while maintaining clear technical distinctions for support and development purposes.

2. Impact

2.1. Day-to-day usage

Your experience remains exactly the same – no changes to functionality, interface, or how you work with the solution.

2.2. Support and billing

We will use specific edition identifiers to ensure you get the right resources and accurate invoicing.

2.3. Internal communications

Our teams use the edition names internally to make sure we're discussing the right version for your needs

3. Benefits

There are a number of benefits to this approach:

• Right-sized solutions - Rather than offering a one-size-fits-all approach, we can recommend the version that matches your needs.
• Clear upgrade path - As your business grows and your needs evolve, you can seamlessly move to a more comprehensive version without switching to an entirely different platform.
• Focused buying experience - When you're evaluating solutions, you can clearly see what type of capability we offer without getting overwhelmed by technical product variations.