1. Signing up for an account

To sign up for an account:

1. Go to the Luminate Community page.
2. Click Create account.

3. Enter your Username.
4. Add an Email address.
   Make sure this is an email address you have access to as you'll need to verify your account.
5. Create a Password.
6. Read through our Privacy Policy and Terms and Conditions.
7. Confirm and agree to the terms by ticking the boxes.
8. Click Register.

9. Check your email.
   You should have received a verification email.
10. Follow the link.

You are now ready to start connecting with our Community!

Didn't get the email?
Whitelist our email address - luminate@ideagen.com - and try again. If you still haven't received an email from us after 24 hours, open a ticket with us.

Already using Ideagen Hub?
You can click the 'Login with Ideagen Hub' button to access Community using your existing details.

2. Recovering an existing account

If you have previously created an account but have forgotten your password, you can request a new one to recover it.

To recover an account:

1. Go to the Luminate Community page.
2. Click Sign in in the top right-hand corner.
3. Click Forgot your password?

4. Enter the Email address associated with your account.
5. Click Send.
   You should receive a reset email from luminate@ideagen.com.

6. Follow the link.
7. Enter a new password.
8. Click Send.

Didn't get the email?
Whitelist our email address - luminate@idagen.com - and try again. If you still haven't received an email from us after 24 hours, open a ticket with us.

3. Signing in to an account

To sign in to your account:

1. Go to the Luminate Community page.
2. Click Sign in in the top right-hand corner.
3. Enter your Username or Email.
4. Enter your Password.
5. Click Sign in.
   You can tick Remember me to be automatically signed in on your next visit. Only use this option on a trusted device!

Trying to use your solution credentials?
These credentials are different to the ones you use to sign into your Ideagen solution. For security, we recommend using a unique, strong password for each set of credentials.

Already using Ideagen Hub?
You can click the 'Login with Ideagen Hub' button to access Community using your existing details.

1. Signing up for an account

To sign up for an account:

1. Go to our sign up page.
2. Enter your Full Name.
3. Enter your Email.
   Make sure this is an email address you have access to as you'll need it to create a password.
4. Click Sign up.

5. Check your email.
   You should have received a Create a password for Ideagen email from support@ideagen.com.
6. Follow the link.
7. Check your details.
8. Enter a new password.
9. Click Set password.

You are now ready to make the most out of Help and Support resources!

Didn't get the email?
Whitelist our email address - support@ideagen.com - and try again. If you still haven't received an email from us after 24 hours, open a ticket with us.

2. Recovering an existing account

If you have previously contacted us by email, you may already have an account. To access it, you will need to create a password.

To recover an account:

1. Go to our reset password tool.
2. Enter your Email.
   This will be the email address you contacted us from.
3. Click Submit.

4. Check your email.
   You should have received a Set a new Ideagen password email from support@ideagen.com.
5. Follow the link.
6. Enter a new password.
7. Click Change password.

Didn't get the email?
Whitelist our email address - support@idagen.com - and try again. If you still haven't received an email from us after 24 hours, open a ticket with us.

3. Signing in to an account

To sign in to your account:

1. Click Sign in in the top right of the screen.
2. Enter your Email.
3. Enter your Password.
4. Click Sign in.

Trying to use your solution credentials?
These credentials are different to the ones you use to sign into your Ideagen solution. For security, we recommend using a unique, strong password for each set of credentials.

1. Signing up for an account

To sign up for an account:

1. Go to our sign up page.
2. Enter your First and Last Name.
3. Create a Password.
4. Add an Email address.
   Make sure this is an email address you have access to as you'll need to verify your account.
5. Read through our Privacy Policy and Terms of Use.
6. Confirm and agree to the terms by ticking the boxes.
7. Click Sign up.

8. Check your email.
   You should have received a verification email.
9. Follow the link.

You are now ready to start learning with Skills!

Didn't get the email?
Whitelist our email address - luminate@ideagen.com - and try again. If you still haven't received an email from us after 24 hours, open a ticket with us.

2. Recovering an existing account

If you have previously created an account but have forgotten your password, you can request a new one to recover it.

To recover an account:

1. Go to our sign in page.
2. Click Forgot password?

3. Enter the Email address associated with your account.
4. Click Send.
   You should receive a reset email from luminate@ideagen.com.

4. Follow the link.
5. Enter a new password.
6. Click Change.

Didn't get the email?
Whitelist our email address - luminate@idagen.com - and try again. If you still haven't received an email from us after 24 hours, open a ticket with us.

3. Signing in to an account

To sign in to your account:

1. Go to the sign in page.
   If you're already on the portal, you can click the Sign in button in the top right-hand corner.
2. Enter your Email.
3. Enter your Password.
4. Click Sign in.

Trying to use your solution credentials?
These credentials are different to the ones you use to sign into your Ideagen solution. For security, we recommend using a unique, strong password for each set of credentials.

1. Signing up for an account

If you have never contacted us before, you will need to go through our sign up process.

To sign up for an account:

1. Go to our sign up page.
2. Enter your Full Name.
3. Enter your Email.
   Make sure this is an email address you have access to as you'll need it to create a password.
4. Click Sign up.

5. Check your email.
   You should have received a Create a password for Ideagen email from support@ideagen.com.
6. Follow the link.
7. Check your details.
8. Enter a new password.
9. Click Set password.

You are now ready to make the most out of Help and Support resources!

Didn't get the email?
Whitelist our email address - support@ideagen.com - and try again. If you still haven't received an email from us after 24 hours, open a ticket with us.

2. Recovering an existing account

If you have previously contacted us by email, you may already have an account. To access it, you will need to create a password.

To recover an account:

1. Go to our reset password tool.
2. Enter your Email.
   This will be the email address you contacted us from.
3. Click Submit.

4. Check your email.
   You should have received a Set a new Ideagen password email from support@ideagen.com.
5. Follow the link.
6. Enter a new password.
7. Click Change password.

Didn't get the email?
Whitelist our email address - support@idagen.com - and try again. If you still haven't received an email from us after 24 hours, open a ticket with us.

3. Signing in to an account

To sign in to your account:

1. Click Sign in in the top right of the screen.
2. Enter your Email.
3. Enter your Password.
4. Click Sign in.

Trying to use your solution credentials?
These credentials are different to the ones you use to sign into your Ideagen solution. For security, we recommend using a unique, strong password for each set of credentials.