Who is this article for?

Customers looking for help with raising a support request.

Success Cloud Help and Support account is required.

Once you've opened a Support ticket with us, you can review or reply to it at any time. This article will show you where to find the tickets you opened or ones you are managing on behalf of your organisation.

1. Viewing tickets
2. Updating tickets
3. Further reading

1. Viewing tickets

To view all tickets:

1. Access the Support hub.

2. Select the solution you requested help with.

3. Click Manage tickets.
   You will only see this option if you are signed into your Success Cloud account.

This will take you to a new page with a list of all tickets for the solution. You can switch between the available tabs to view different types of requests.

2. Updating tickets

To update a ticket:

1. Open the ticket.

2. Click Respond.
   This will generate additional fields to fill in.

3. Add watchers in CC (as needed).
4. Enter your reply in the text field.
5. Add files (as needed).
6. Click Submit.

You should receive an email with a summary of your response to your email.

3. Further reading

• Signing up to Success Cloud Help and Support