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Contacting Ideagen Support
Who is this article for?Customers using an Ideagen solution.
No special access or permissions are required.
With your Ideagen support agreement, you have access to the support team. Don’t waste time and frustration if you’re experiencing a technical issue.
Raise a ticket in the customer portal to speak to an advisor one to one.
1. Opening a support request
To raise a new support request, follow the steps outlined in our guide to opening a new Support ticket article.
You can access the Support ticket form easily by clicking the link for your solution in the table below.
| Solution | Support |
|---|---|
| Academy | Open a ticket |
| Audit Analytics | Open a ticket |
| CompliSpace | Open a ticket |
|
Coruson |
Open a ticket |
|
Dart |
Open a ticket |
|
DevonWay |
Open a ticket |
| Disclose | Open a ticket |
| Easysite | Open a ticket |
| EHS | |
| Huddle | help@huddle.com |
| InPhase | Open a ticket |
| Internal Audit | Open a ticket |
|
Internal Audit MK |
Open a ticket |
|
Internal Audit and Risk Management |
Open a ticket |
| Mail Manager | Open a ticket |
| Medforce | Open a ticket |
| Op Central | Open a ticket |
| OSHENS | Open a ticket |
| PatientFirst | Open a ticket |
| Plant Assessor | Open a ticket |
| PleaseReview | Open a ticket |
| Quality Control (Enterprise) | Open a ticket |
| Quality Management (Essentials) | Open a ticket |
| Quality Management (Professional) | Open a ticket |
| Qualsys EQMS | Open a ticket |
| Q-Pulse EHS | Open a ticket |
| Q-Pulse Law | Open a ticket |
| Risk Management | Open a ticket |
| Smartforms (Essentials) | |
| Smartforms (Professional) | |
| Supplier Management | |
| Tritan | |
| WorkRite | Open a ticket |
2. Service Level Agreements (SLAs)
For more information on our SLAs, check our Ideagen Support Service Level Agreement (SLA) list.