Who is this article for?

Customers looking to access Help and Support.

No special access or permissions are required.

While you don't need to be signed in to view Help content or contact our Support team, there are several benefits to having a Success Cloud account. Signed in users can access additional Help articles and manage their existing Support requests all in one place.

This article walks you through the account creation and sign in process.

1. Signing up for an account

If you have never contacted us before, you will need to go through our sign up process.

To sign up for an account:

1. Access our sign up page.
2. Enter your Full Name.
3. Enter your Email.
4. Click Sign up.

5. Check your email.
   You should have received a Create a password for Ideagen email from support@ideagen.com.
6. Follow the link.
7. Check your details.
8. Enter a new password.
9. Click Set password.

You are now ready to make the most out of Success Cloud!

Didn't get the email?
Whitelist our email address - support@ideagen.com - and try again. If you still haven't received an email from us after 24 hours, open a ticket with us.

2. Recovering an existing account

If you have previously contacted us by email, you may already have an account. To access it, you will need to create a password.

To recover an account:

1. Access our reset password tool.
2. Enter your Email.
   This will be the email address you contacted us from.
3. Click Submit.

4. Check your email.
   You should have received a Set a new Ideagen password email from support@ideagen.com.
5. Follow the link.
6. Enter a new password.
7. Click Change password.

Didn't get the email?
Whitelist our email address - support@idagen.com - and try again. If you still haven't received an email from us after 24 hours, open a ticket with us.

3. Signing in to an account

To sign in to your account:

1. Click Sign in in the top right of the screen.
2. Enter your Email.
3. Enter your Password.
4. Click Sign in.

Trying to use your solution credentials?
These credentials are different to the ones you use to sign into your Ideagen solution. For security, we recommend using a unique, strong password for each set of credentials.