How Do I Create a Customer Portal Account?

Who is this article for?

 All Ideagen customers who require access to the Customer Portal.

 Email and internet access is required.

If you have previously raised a ticket with Ideagen (either through our old support system or via email) then you will already have an account for the Customer Portal. But before you can log in and take advantage of all of the Customer Portal features you will need to retrieve your password.

However, if you have never contacted the Ideagen Support Team before then you will need to create a new account. 

This article outlines the steps for both:

• Set Your Password
• Sign Up for an Account

Reminder: Although you don't need to be logged in to the Customer Portal to contact the Support team you do need to be logged in perform certain actions, such as viewing your Support tickets or downloading secure attachments.

Set Your Password

Anyone who has contacted the support team has an account for the Customer Portal; all you need is a password to begin using it.

To set your password:

1. Click Sign In.
2. Click Get a Password. 
   
   
3. Enter your email address and click Submit.
   
   

 You'll then receive an email with your password to log in. 

Sign Up for an Account

If you have never contacted the support team then you can sign up for an account on the Customer Portal.

To sign-up for an account:

1. Click Sign In.
2. Click Sign Up. 
   
   
3. Enter your details and then click Sign Up.
   
   

You will then receive an email with your login details and instructions to log in and start using the Customer Portal! 

Didn't get the email? If you didn't receive the email after 24-hours then please contact the support team via support@ideagen.com for further help.

Further Reading

• How do I Submit and Track Requests in the Customer Portal?