Who is this article for?

Customers using an Ideagen solution.

No additional access or knowledge is required.

As part of our ongoing commitment to clarity, simplicity, and customer-centric innovation, Ideagen is updating the names of selected software solutions. These changes are designed to better reflect the purpose and value of each product, making it easier for our customers to navigate and engage with our offerings.

This article provides a detailed overview of the changes, including the timeline for implementation and the resources available to support you throughout the transition. Whether you're a long-time user or new to our solutions, we’re here to ensure the process is smooth and transparent.

This article covers:

1. Why are the product names changing?
2. When will the name changes take effect?
3. Will the name change impact the product features or performance?
4. What influenced the decision to make this change?
5. Do I need to do anything during this transition?
6. How can I find the edition of the product I’m using?
7. How does this change benefit customers?
8. What about my subscription, billing or account details?
9. Where can I find more detailed information about this change?
10. Will tools like help pages and community forums change?
11. How will I stay updated on this transition?
12. Does this name change indicate other updates to the product?
13. Can I share my feedback on this change?
14. Will any of the URLs I use to access the product change?

Looking for more information on the name changes? Visit Important product naming updates for details.

1. Why are the product names changing?

Through independent research we conducted with customers, colleagues and key stakeholders, we learned that our existing naming conventions were seen as inconsistent and sometimes confusing. This feedback was instrumental in our decision to update the product name. The new product names ensure greater clarity, reflects our commitment to innovation, and better aligns with our vision for the future.

2. When will the name changes take effect?

The transition to the new product names will take place from late August 2025 through early October 2025. After this date, the new name will appear in all communications, interfaces and resources. There will be some places where you’ll still see the legacy name for a while, as some things take a little longer to update, but we’re working to get everything done as quickly as possible.

3. Will the name change impact the product features or performance?

No, the product’s features, performance and quality will stay exactly the same. This is purely a change to the name, designed to address the feedback about clarity and consistency while maintaining everything you love about the product.

4. What influenced the decision to make this change?

The decision was rooted in feedback from customers, colleagues and stakeholders. Independent research revealed that our previous naming conventions could sometimes be unclear or inconsistent. Recognizing this, we’ve chosen names that better represents our product's role, purpose and vision.

5. Do I need to do anything during this transition?

If your updates usually happen automatically, then no action is required on your part. The change ] will happen seamlessly, and we will continue to keep you informed along the way to ensure there’s no disruption to your experience.

If you usually perform a manual update, you’ll need to do this in order to see the changes.

6. How can I find the edition of the product I’m using?

Knowing your product edition can help us deliver tailored support. Here’s how to find it:

• Open your product
• Go to the ‘About’ or ‘Version’ section in your menu or application settings.
• The edition name will be clearly displayed there.

7. How does this change benefit customers?

Our research guided this decision to make the product names clearer and easier to understand, helping you quickly identify and connect with the solutions you need. With the new product names, we can also better communicate the value we provide, making it simpler for you to see the benefits of the product at a glance.

8. What about my subscription, billing or account details?

These will not be affected by the name change. Your contract, billing and account information will continue unchanged under the new name and edition you use.

9. Where can I find more detailed information about this change?

We’ve created a dedicated page on our customer portal with detailed information about the transition, including timelines and answers to common questions. You can also reach out to our support team if you’d like more assistance. 

10. Will tools like help pages and community forums change?

Yes, the new names will be reflected in all our support resources starting from late August 2025. They’ll still provide the same valuable guidance and community support under the updated branding If your product has multiple editions, make sure you select the correct edition name for your solution. 

11. How will I stay updated on this transition?

We’ve planned multiple channels to keep you informed throughout the process. Look out for emails, in-product notifications, updates on our website and posts on social media to stay up-to-date.

12. Does this name change indicate other updates to the product?

Although the name change doesn’t directly introduce new features, it reflects our broader commitment to evolve and innovate. This is part of our ongoing effort to provide better clarity and tools that align with your needs, based on the feedback we’ve received.

13. Can I share my feedback on this change?

Absolutely – we value your input! We’ve set up a feedback survey to hear your thoughts about the transition to the new names. Your feedback is crucial as we continue to improve and refine our services.

14. Will any of the URLs I use to access the product change?

URLs won’t change, so existing links and guidance on how to access your portal don’t need to be updated. You’ll also still be able to search in the Ideagen Luminate customer portal and App stores for legacy names for at least the next 18 months. We’re proud of our heritage, it’s not disappearing immediately.